What Rockville Centre Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Rockville Centre since 1984, and we’ve learned that the best review is the one a homeowner gives their neighbor over the fence. Every call we answer, every flue we inspect, every bill we write - it’s all working toward one thing: earning the kind of trust that makes someone mention our name at the PTA meeting or the bagel shop on Sunrise Highway. These are the words of real Rockville Centre-area homeowners who called us out for chimney cleaning and found something they weren’t expecting - a crew that shows up when we say, explains what we’re seeing, and stands behind the work.
Recent Reviews
“We bought a 1920s colonial in Rockville Centre last fall and the inspector said the chimney ‘looked fine.’ Russell’s crew ran a camera up and showed us creosote buildup thick enough to catch - and a cracked flue tile nobody had caught. They swept it, documented everything with photos we could actually understand, and the $89 tune-up turned into a repair we felt confident paying for because we could see why.”
- Emily N., Rockville Centre
“I’m in Baldwin, just outside Rockville Centre, and I called Hearthstone because the fireplace smelled like a campfire even when it wasn’t burning. Dustin answered - a real person, not a robot - and they came out next day. Turned out a family of starlings had built a nest in the flue. They cleared it, installed a Gelco cap, and my living room doesn’t smell like a barbecue anymore. Most importantly, they showed me the nest on camera before they touched anything.”
- Dustin K., Baldwin
“Three companies gave me estimates for a liner replacement in my Rockville Centre cape. Hearthstone was the only one that did a Level-2 inspection first and showed me the actual video of the deterioration. The others just quoted me a number over the phone. Russell’s crew used DuraFlex liner, pulled the permit, and finished in one day. When I had a question about the damper a week later, they came back - no argument, no invoice. That 90-Day Done Right Promise isn’t marketing. They mean it.”
- Shane M., Rockville Centre
“My husband wanted to clean the chimney himself. I called Hearthstone for a second opinion on a quote we’d gotten from another company in the area. Russell walked me through their camera inspection - free, no pressure - and pointed out that the ‘urgent’ crown rebuild we’d been sold wasn’t urgent at all. It needed monitoring, not a $4,000 job. We paid for the sweep, scheduled a follow-up, and I’ll never call anyone else for chimney work in Rockville Centre.”
- Destiny R., Rockville Centre
“I manage a few rental properties near Rockville Centre and I’ve used Hearthstone Chimney Co. for five years running. What keeps me coming back is the single-visit efficiency. Their technicians show up in uniform, they’ve all been background-checked, and they don’t leave until the job’s done. Last month they swept three units in Oceanside and caught a blocked flue in one that could’ve backed carbon monoxide into a tenant’s unit. That’s not hyperbole - that’s what happens when someone actually looks.”
- Dustin K., Baldwin
“The previous owners of our Rockville Centre ranch had ‘maintained’ the fireplace themselves for twenty years. Russell found a quarter-inch of glazed creosote, the kind that burns, and a damper that was rusted nearly shut. He didn’t scare us. He showed us the photos, explained the fire risk in plain English, and swept it that afternoon. We’ve got the before-and-after images saved. When our insurance company asked for documentation, we had it ready.”
- Emily N., Rockville Centre
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the pattern of forty-two years in Nassau County. The live person who answers at midnight when you smell something wrong. The camera inspection that ends with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. The background-checked, uniformed technician who finishes most jobs in a single visit because your time matters too. The upfront pricing that means the number on the estimate is the number on the invoice - a square deal, no surprises on the bill.
And behind every sweep, every repair, every liner installation: the 90-Day Done Right Promise. In writing. No arguing. If it’s not right, we make it right. That’s the Keystone Standard - Krafted right, Every time, Your home first, Standing behind it. We’re not trying to earn your five-star review today and disappear tomorrow. We’re planning to be sweeping chimneys in Rockville Centre thirty years from now, and we act accordingly.
Call (631) 498-8835 to schedule your chimney cleaning or camera inspection. A live person answers, 24 hours a day, every day.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Rockville Centre since 1984.