Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Russell Haines and the team at Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Rockville Centre and Nassau County for over 42 years. Our guarantee isn’t a marketing line - it’s how we’ve stayed in business since 1984. When we finish a job in Rockville Centre, we leave knowing our name is on it. If something isn’t right, we come back. No paperwork to file, no argument to win, no runaround. That’s the 90-Day Done Right Promise, and it’s backed in writing every time. We’re not a crew that vanishes after the invoice clears. We’re the company that plans to be sweeping chimneys in Rockville Centre thirty years from now, and we act accordingly.

Call (631) 498-8835

What’s Covered

• Craftsmanship that holds up. Every chimney sweep, repair, liner installation, and crown rebuild we complete in Rockville Centre is governed by our K.E.Y.S. code - Krafted right, Every time, Your home first, Standing behind it. We don’t shortcut with builder-grade materials. We use professional-grade brands - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - because they perform the way Rockville Centre homeowners expect.
• Parts installed correctly, period. Whether we’re fitting a new chimney cap on a colonial off North Village Avenue or running a DuraFlex liner through a century-old flue near Hempstead Lake, the installation follows manufacturer specification and our own field standards. If a part fails because of how we put it in, that’s on us.
• Your home stays your home. Our technicians wear uniforms, pass background checks, and lay down protection before they open a toolbox. We’ve swept chimneys in Rockville Centre homes where the white carpet was older than some of our crew. We leave it the way we found it - or better.
• We show up when we say. Rockville Centre traffic on Sunrise Highway is nobody’s friend, but we build realistic windows and we honor them. If we’re running behind, you’ll know before you’re standing at the door wondering. Most jobs are completed in a single visit because we’ve seen enough Rockville Centre chimneys to know what to bring.
• The price is the price. No-hassle upfront pricing means the number on your estimate is the number on your invoice. We don’t “discover” problems that inflate the bill after you’re committed. If our Level-2 camera inspection turns up something unexpected, we show you the photos, explain it in plain English, and you decide before a dollar more is spent.

Our Satisfaction Promise

If you’re not satisfied with our work in Rockville Centre, we want to know - and we want to fix it. Here’s how the 90-Day Done Right Promise actually works.

You call us at (631) 498-8835. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no callback queue. You tell us what isn’t right. We schedule a return visit, usually within a few days depending on season. Our technician arrives, assesses the issue, and makes it right. That’s the full process. No written claim to submit, no manager to escalate to, no “we’ll get back to you in 5-7 business days.” In writing, no arguing - those aren’t just words on a truck magnet. We’ve honored this promise on chimney sweeps in Rockville Centre bungalows, liner jobs in Lakeview estates, and rebuilds after Long Island nor’easters took their toll.

The promise covers workmanship for 90 days from completion. If a cap we installed lifts in a March wind off the Atlantic, we reseat it. If a liner connection we sealed shows smoke where it shouldn’t, we reseal it. We don’t debate whether it was “normal wear” or deflect to a manufacturer warranty. We fix it. That’s what standing behind your work means when you’ve been in Rockville Centre as long as we have.

We also know that sometimes a homeowner’s concern isn’t a technical failure - it’s that something doesn’t look or work the way they pictured. We listen to that too. Russell Haines has walked back into Rockville Centre homes where the issue was a misunderstanding about how a new damper would operate, or questions about creosote levels that seemed high. We explain, we adjust, we make it right. Your home first. That’s the middle of K.E.Y.S. for a reason.

Licensed & Insured Backing

Any chimney company can print a guarantee. The real protection sits behind it: licensed and insured operation, with technicians who’ve been vetted and trained. We’re state-licensed and carry full insurance and bonding because Rockville Centre homeowners deserve more than a handshake and a hope.

Here’s why this matters for your actual risk. Chimney work involves heights, combustion systems, and structural modification. A liner installation mistake can channel carbon monoxide into living space. A crown repair done wrong lets water into masonry that freezes, expands, and turns a $400 fix into a $4,000 rebuild. If an uninsured worker falls off your Rockville Centre roof, your homeowner’s policy may be the only coverage available. We carry the coverage so you don’t carry the worry.

Our background-checked, uniformed technicians aren’t subcontractors we found last week. They’re employees who represent Hearthstone Chimney Co. on every Rockville Centre job. When Russell Haines says we’ll stand behind the work, the licensing and insurance are what make that promise collectible, not just comforting. Forty-two years in Nassau County means we’ve built relationships with insurers, suppliers, and - most importantly - homeowners who’ve called us back because the first job held up.

We’re not the cheapest chimney sweep in Rockville Centre, and we don’t try to be. We’re the one you’ll still be able to find if something needs attention. That’s the guarantee that outlasts any 90-day window. Done right - and we stand behind it.

Frequently Asked Questions